Privacy Policy
Last Updated: 1 July 2025
Your privacy is important to us. Anugraha Gold House Ltd, trading as Anugraha Gold House, is committed to safeguarding your personal data and respecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.anugrahagoldhouse.com, or engage with our services. Please read this policy carefully. By using our website or services, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect and process the following types of information:
Personal Identification Information: Name, address, phone number, email address, date of birth (DOB), and other contact details.
Payment Information: Payment card details or bank information shared for specific, non-transactional purposes.
Transactional Information: Details of communications related to enquiries or interest in our products.
Technical Information: IP address, browser type, operating system, device type, and access times for security and analytics purposes.
User Content: Messages, feedback, enquiries, or any data shared via forms or other communication channels.
Location Information: Used with your consent for relevant purposes such as service delivery.
Note: Collecting DOB can be appropriate and legally permissible when verifying age for transactions related to regulated goods, such as jewellery. Ensure compliance with applicable data protection and age verification laws when collecting this information.
2. How We Collect Information
We collect information through:
Direct Interactions: Data you provide by contacting us or filling in forms on our website.
Automated Technologies: We may use cookies and tracking technologies for site functionality, analytics, and improving user experience.
Third-Party Sources: Publicly available data or data provided by partners for marketing purposes.
3. How We Use Your Information
We may use your information for the following purposes:
To Provide and Manage Our Services: Responding to enquiries, showcasing products, and personalising user experiences.
To Improve Our Website: Using analytics to enhance the functionality and performance of our website.
Communication: Sending updates, promotional content, or responding to feedback.
Compliance and Security: Protecting against fraud and ensuring legal and security compliance.
Research and Development: Understanding user behaviour to improve and refine our services.
4. Sharing Your Information
We may share your data with:
Service Providers: Assisting with website operations, analytics, and marketing.
Legal Authorities: To comply with legal requirements or protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of business assets.
Affiliates and Partners: For business purposes, only with your consent.
We do not sell or rent your personal information to third parties.
5. Cookies and Tracking Technologies
We may use cookies and tracking technologies for various purposes such as maintaining user sessions, analysing site usage, and enhancing user experience. You can manage your cookie preferences through your browser settings, though some website functionalities may be impacted if cookies are disabled.
6. Data Retention
We retain your data only for as long as necessary to fulfil the purposes described in this policy or comply with legal obligations. Once the retention period expires, we securely delete or anonymised your data.
7. Children's Privacy
We do not knowingly collect personal data from individuals below the legal age to purchase jewellery (which may vary depending on jurisdiction). If we become aware of such data collection, we will take immediate action to delete it. Parents or guardians who suspect their child's data has been collected should contact us.
8. Data Security
We implement industry-standard security measures, including encryption and access controls, to protect your data. While we strive to protect your personal data, no transmission over the internet can be guaranteed as completely secure.
9. International Data Transfers
Your data may be transferred and processed outside of your home country. We ensure that appropriate safeguards are in place for such transfers in accordance with applicable laws.
10. Your Data Protection Rights
Depending on your jurisdiction, you may have rights including:
Access to Your Data: Requesting a copy of your personal data.
Correction of Data: Correcting any inaccuracies.
Erasure of Data: Requesting deletion under certain conditions.
Restriction of Processing: Limiting the use of your data.
Objection to Processing: Especially for direct marketing.
Data Portability: Requesting transfer of data to another provider.
To exercise your rights, please contact us using the details below.
11. Links to Third-Party Sites
Our website may contain links to third-party sites or services. We are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the updated policy will be effective upon posting. We encourage you to review this policy regularly to stay informed.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:
Email: contact@anugrahagoldhouse.com
Or
Write to:
Anugraha Gold House Ltd
95 Victoria Road, Aldershot, GU11 1JE
